Don’t Sell the Bot. Own the Workflow.
Every few months, AI produces a new gold rush narrative. This time it is voice agents. The pitch is seductive because it sounds so clean. Real-time voice. Low latency. Natural conversation. Multilingual support. A few lines of Python. Connect it to a calendar or booking system. Replace a receptionist, scheduler, or tier-1 support role. Charge a monthly subscription. Print money before the market catches up. At the surface level, this sounds plausible. In fact, part of it is true. The underlying models really have improved. Voice interaction is becoming fast enough, natural enough, and cheap enough that many routine call flows are now technically possible. That is not hype. It is real progress. ...